SHIPPING
Delivery times may vary and any estimates provided are subject to stock availability and delays which are beyond our reasonable control (including but not limited postal delays and force major events). You must ensure there is clear and safe access for delivery. Please ensure there is a person present at the delivery premises who is authorised by you to accept the delivery. If there is not, we will endeavour to deliver goods anyway (if we consider it is safe and appropriate to do so).
Return & Exchange Policy
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If there is a problem with an item you have purchased from Q Fab you can return it to us. Upon assessment, Q Fab will offer a full refund or replacement if there is major problem with the item.
You must provide us with your proof of purchase (e.g. your Q fab receipt, online tax invoice, credit card or bank statements). Any refund will be provided via the same method of payment as the original purchase.
Our change of mind returns policy set out below is in addition to your rights under the Australian Consumer Law because we want you to be happy with your purchase.
Please read the following carefully to ensure you are fully aware of your rights under this policy and our obligations to you. QFab will not accept the return of items from the following categories under the change of mind returns policy under any circumstances:
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Cut lengths of fabric
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Clearance items
Returning Goods By Post
QFab is not responsible for any postage costs associated with returned goods. Please obtain proof of postage to track your return as QFab cannot accept responsibility for items lost in transit. Please contact your delivery provider to locate your parcel.